Shipping policy
Free Regular Shipping for all orders over $99, Australia Wide!
Thank you for shopping at A Little Whimsy
We ship within Australia and Internationally. Your orders will be dispatched and posted within 1 business day unless otherwise stated in the product description. Once dispatched shipping times will vary depending on the type of shipping selected and your location.
Domestic Shipping Costs
We offer flat rate shipping Australia wide.
Standard shipping: $10
Express Shipping $17
Standard Shipping
Standard shipping parcels are sent via Australia Post at a cost of $10 (free for orders over $99). Standard shipping takes 7-10* working days from the date of dispatch, depending on your region.
Express Shipping
If you require your items urgently or by a specific date, then we recommend you choose our Express Delivery option during checkout. Express shipping parcels are sent via Australia Post at a cost price of $17. Express shipping takes 1-3* business days from the date of dispatch, depending on your region.
* Please note that delivery times are an estimation as provided by Australia Post, unfortunately, we can't predict nor guarantee the exact delivery date of your order.
AUSTRALIA POST DELIVERIES MAY BE IMPACTED DUE TO COVID OR WEATHER EVENTS OUTSIDE OUR CONTROL.
International Shipping
Shipping fees for international destinations may vary depending on your region and the weight of the parcel.
If you order products from our site for delivery to an international destination, your order may be subject to import duties and taxes once a shipment reaches your country. You will be responsible for the payment of any such import duties and taxes; we have no control over these charges and cannot predict what they may be.
International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. Customs policies vary widely from country to country; kindly contact your local customs office for more information. When ordering from us, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.
Order Processing Time
We strive to process and pack your orders with care and efficiency. Please allow 1 business day (unless otherwise specified) for order handling before they are ready for shipping. Once your order is prepared, you will receive a shipping confirmation email with tracking information.
Tracking and Confirmation
To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier's tracking system.
Please note that it may take a short period for the tracking information to become available after the shipment has been processed.
Lost or Damaged Packages
While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 5 of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement or refund in accordance with our Returns and Refund Policy.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.
Customer Support
We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available via email at hello@alittlewhimsy.com.au
Policy Updates
This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.
Disclaimer
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address.
Using a Work Address
If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear.
Redelivery due to incorrect or incomplete address
We can redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur a delivery charge.
No guarantee of delivery time
Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times.
By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.
If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are dedicated to providing you with a positive and seamless shipping experience.